When you need a home inspection, you want to make sure you get a good one here in the Grand Bay area. First, you need to know what a good home inspection is. Then you need to know how to find a home inspector who can, and will, give you the home inspection that serves you well. And last, you want to know how much you should pay for this quality home inspection by a good home inspector.
Home Inspection Is A Service No Property Owner Can Do Without
Ask a dozen Home Inspectors, or make it a bakers dozen if you will, what it is that makes a Home Inspection report a GOOD Home Inspection report, and you are just liable to get 12 or, make it 13, different answers. Well, maybe there wouldn't be that much disparity in response, but you get the general idea...there almost certainly wouldn't be any unanimous consensus. Because individual Home Inspection reports, just as with individual Home Inspectors, simply aren't created equally...one report absolutely is not (allow me to be repetitive here for emphasis)...is not just like the next...neither in content or in quality.
There are many differing opinions as to what constitutes a good Home Inspection report and this is evidenced by the large number of report formats and the myriad of various software programs that are used to create reports. Having been in the Home Inspection industry for more than 15 years, I was creating written (gulp...yes, hand-written) reports using carbon copy report forms, in triplicate (three copies...press hard, please) back when there weren't any computers involved in the process. In fact, I had to be drug, not quite actually by my hair, and not quite literally...but almost...kicking and screaming, into what I'll refer to as the modern computer age. In retrospect, it was a definitive change for the better (in most ways, anyway...I have yet to have my wrist "crash"...but I digress). As the owner of a Raleigh Home Inspection firm, I have my own professional opinion as to what goes into the production of a good Home Inspection, and as to what a good Home Inspection report should be.
There is differing opinion amongst professional Home Inspectors as to whether a checklist style of report should be used...or whether a narrative style report should be used. In the former, issues or problems (I have never have liked referring to issues as problems, even though an issue may very well be, and likely is, a problem for someone...) are conveyed to the reader using boxes that are checked off. In the latter, issues are presented using narrative, wherein each problem is identified by writing out those issues. In reality, most reports are a combination of the two. The combination style of report is the one that I prefer and recommend to other Home Inspectors; descriptive commentary e.g. materials or types of components, can be conveyed using a check box with the real issues conveyed using narrative.
So, what are the...ingredients...necessary to create and provide a good Home Inspection report?
To preface any discussion regarding this subject topic, and from a clients perspective (who is likely relying on the contents of the report to make a well-informed real estate purchasing decision), it is important that the Inspector be experienced, knowledgeable about most all related issues that might be encountered, and be entirely professional toward both the Home Inspection process as a whole and toward the client/buyer specifically. This must be, in my opinion, accepted as a given and be considered a baseline requirement. The overall philosophy of the Inspector should be to provide their client with not only a good inspection experience, but an excellent inspection experience. Of course, it should be herein acknowledged that if the home has a really large number of serious issues, then the experience may not seem like such a good one to the client at the time...but that's likely (or should be) the fault of the condition of the home itself rather than the fault of the Inspector. In the event of a less than stellar report resulting from an Inspection of a particular home, the client is able to revel in the fact that their professional Home Inspector, and their most excellent and professionally produced Home Inspection report precluded their buying the proverbial Money Pit and their having any number of unexpected or unanticipated expenses associated with their home purchase.
Obviously, any report absolutely must provide the client value...with, at the very least, a good representation of the condition of the property. If a report doesn't do that, then the report is likely not worth anything...it would be worthless even if it were free.
Among other things, a Good Home Inspection Report should:
* Be well organized and well presented; the report should layout and presentation should be logical...it should be organized so as to provide a sort of road map, if you will, around and through the home
* Be well written...and be readily understandable by anyone irregardless of whether or not they have ever been to the physical property and irrespective of their technical background. The report should, to every extent possible, be devoid of technical nomenclature that requires yet more explanation to be understood; it should be concise and clear. A report that has to be interpreted is of little overall value
* Provide enough detail, description and direction to provide not only the client, but anyone involved in the transaction e.g. real estate agents, attorneys, mortgage lenders, etc., with a clear representation of the physical condition of the property
* Contain enough, but not an excessive number, of digital photographs relating directly to significant or serious issues. It has been said that a picture is worth a thousand words...this is true of a home inspection report. Photographs make it immeasurably easier to identify and understand any particular issue. On the other hand, a report loaded with photographs that lend no additional value to a report and are provided as filler content, or to provide a CYB (Cover Your Buttocks..) function for the Inspector, are best left out of a report
* Be presented using plain, but grammatically correct language. There is no place in a professional Home Inspection report for misspelled words, fragmented sentences, and general misuse of the English language (or whatever language is appropriate). A report filled with these types of deficiencies is, and again in my opinion, directly indicative of the professionalism of the Inspector
* Be presented in a straight-forward manner...if there are reportable issues present, then they should be presented in such a way as to leave no doubt that they are, indeed, issues. There should be no Soft-Shoeing...no Song and Dance...no Weasel-wording...just straight talk, accurate description, and effective commentary. Further, there should be some commentary provided to explain why an issue is an issue, and how to go about correcting that issue or otherwise obtaining other professional opinion regarding its correction
* Contain a well-designed Summary Section...a section of the report where all significant, and potentially significant, issues are clearly identified. General information, suggestion regarding routine maintenance, or recommendations regarding the upgrade of the property should not be included in the Summary section of the report. That type of information should most certainly be provided in the report for the benefit of the client...just not in the Summary section of the report
A client in search of a professional Home Inspection should inquire of any potential candidate Inspector as to what type of report they produce...nor should they be at all shy or hesitant about asking that the considered Inspector to provide a sample of their inspection report. That way, a client will have a very good representative idea of what they can expect from the Home Inspector. The nursery rhyme that goes...Patty Cake...Patty Cake, Bakers Man...Bake Me A Cake As Fast As You Can...may have been good for Mother Goose; but when it comes to a Home Inspection and the resulting report, you may or may not want to get it just as fast as you can... but you certainly, absolutely, and most unequivocally want it to be just as GOOD as you can get it!
If a Home Inspection report incorporates all of the previously identified components, then it is highly predictable that the result will be a Good inspection report...and maybe even an Excellent inspection report. Isn't that what a consumer should be searching for...and be entitled to receive I might add, in exchange for their hard-earned dollars... a most Excellent Home Inspection report?
Home Inspection for Buyers
This is a really good and important question. Many home buyers (and even agents) don't know exactly what a home inspector does. So let me clear the smoke right now.
There are basically 3 aspects to every home inspection:
1st - A home inspection is a visual, non-intrusive, & fair effort to discover the real material condition of the home during the time and day that the inspection takes place.
2nd - A home inspection isn't really about the home inspector telling you what's wrong with the home more than it is a discovery session for you to make sure you understand what you're buying so that you can decide if it falls within your expectations and is a good fit for your situation.
You see, my job is to make sure I align the reality of the home's condition with your expectations. If I can successfully do that, then I've done my job.
3rd - The home inspection report. The report is designed to summarize and convey the findings in a way that is clear, simple, complete, and easy-to-understand. If a home inspection is a snapshot in time of the condition of a home, then the report is the photo, itself (and a good report will have lots of photos). Without the report there is no real home inspection. It allows you to go back through the inspection as many times as you like in order to decide if the house is a good fit for you and your circumstances.
By nature, it's limited in scope to what can be seen, touched and tested, which particularly applies to vacant homes where a home inspector is forced to play detective and do the best they can during the short period of time they're at the home to find everything (good and bad) that you'll need to know in order to make an educated decision about the home.
If your schedule allows, you should also be encouraged to take advantage of the rare opportunity to follow a professional home inspector around your home who will invite your questions, concerns, and impart key information and advice that will certainly help you while you live in and maintain your home for years to come.
Some key points to remember about home inspections:
1. No house is perfect. Not even a brand new home. There will always be something worth noting in the report.
2. Not all home inspectors are created equal. Just like auto mechanics, some are better than others. Price should not be the most important consideration when comparing home inspection firms. Use word-of-mouth referrals, past client reviews, time in business, background, and expertise. This is especially true since you're making such a large and important investment.
3. A home inspection is an investment in the quality of your new home. View it as one. Personally, I always have a goal that the items I find in a home will at least cover the cost of the inspection when they are negotiated for repair. Of course, that doesn't always happens. Than again, sometimes my fee is tiny in comparison to what I find.
4. Old homes are like old people, the older they get the more attention they need (my sons laugh when I say that). Be sure to see older homes (50+) as they're supposed to be seen and try to avoid bringing the same set of expectations you had when you looked at that 10 year old home earlier in the day. It will not look or perform the same way. The 3 biggest concerns in every old home? The plumbing, electrical system, and foundation.
Home Inspection Checklist: What to Look for in a Home Inspection Company
A home inspection is an evaluation of the visible and accessible systems and components of a home (plumbing, heating and cooling, electrical, structure, roof, etc.) and is intended to give the client (buyer, seller, or homeowner) a better understanding of the home's general condition. Most often it is a buyer who requests an inspection of the home he or she is serious about purchasing. A home inspection delivers data so that decisions about the purchase can be confirmed or questioned, and can uncover serious and/or expensive to repair defects that the seller/owner may not be aware of. It is not an appraisal of the property's value; nor does it address the cost of repairs. It does not guarantee that the home complies with local building codes or protect a client in the event an item inspected fails in the future. [Note: Warranties can be purchased to cover many items.] A home inspection should not be considered a "technically exhaustive" evaluation, but rather an evaluation of the property on the day it is inspected, taking into consideration normal wear and tear for the home's age and location. A home inspection can also include, for extra fees, Radon gas testing, water testing, energy audits, pest inspections, pool inspections, and several other specific items that may be indigenous to the region of the country where the inspection takes place. Home inspections are also used (less often) by a seller before listing the property to see if there are any hidden problems that they are unaware of, and also by homeowners simply wishing to care for their homes, prevent surprises, and keep the home investment value as high as possible.
The important results to pay attention to in a home inspection are:
1. Major defects, such as large differential cracks in the foundation; structure out of level or plumb; decks not installed or supported properly, etc. These are items that are expensive to fix, which we classify as items requiring more than 2% of the purchase price to repair.
2. Things that could lead to major defects - a roof flashing leak that could get bigger, damaged downspouts that could cause backup and water intrusion, or a support beam that was not tied in to the structure properly.
3. Safety hazards, such as an exposed electrical wiring, lack of GFCI (Ground Fault Circuit Interrupters) in kitchens and bathrooms, lack of safety railing on decks more than 30 inches off the ground, etc.
Your inspector will advise you about what to do about these problems. He/she may recommend evaluation - and on serious issues most certainly will - by licensed or certified professionals who are specialists in the defect areas. For example, your inspector will recommend you call a licensed building engineer if they find sections of the home that are out of alignment, as this could indicate a serious structural deficiency.
Home Inspections are only done by a buyer after they sign a contract, right?
This is not true! As you will see when you read on, a home inspection can be used for interim inspections in new construction, as a maintenance tool by a current homeowner, a proactive technique by sellers to make their home more sellable, and by buyers wanting to determine the condition of the potential home.
Sellers, in particular, can benefit from getting a home inspection before listing the home. Here are just a few of the advantages for the seller:
· The seller knows the home! The home inspector will be able to get answers to his/her questions on the history of any problems they find.
· A home inspection will help the seller be more objective when it comes to setting a fair price on the home.· The seller can take the report and make it into a marketing piece for the home.· The seller will be alerted to any safety issues found in the home before they open it up for open house tours.· The seller can make repairs leisurely instead being in a rush after the contract is signed.
Why should I get a home inspection?
Your new home has dozens of systems and over 10,000 parts - from heating and cooling to ventilation and appliances. When these systems and appliances work together, you experience comfort, energy savings, and durability. Weak links in the system, however, can produce assorted problems leading to a loss in value and shortened component life. Would you buy a used car without a qualified mechanic looking at it? Your home is far more complicated, and to have a thorough inspection that is documented in a report arms you with substantial information on which to make decisions.
Why can't I do the inspection myself?
Most homebuyers lack the knowledge, skill, and objectivity needed to inspect a home themselves. By using the services of a professional home inspector, they gain a better understanding of the condition of the property; especially whether any items do not "function as intended" or "adversely affect the habitability of the dwelling" or "warrant further investigation" by a specialist. Remember that the home inspector is a generalist and is broadly trained in every home system.
Why can't I ask a family member who is handy or who is a contractor to inspect my new home?
Although your nephew or aunt may be very skilled, he or she is not trained or experienced in professional home inspections and usually lacks the specialized test equipment and knowledge required for an inspection. Home inspection training and expertise represent a distinct, licensed profession that employs rigorous standards of practice. Most contractors and other trade professionals hire a professional home inspector to inspect their own homes when they themselves purchase a home!
What does a home inspection cost?
This is often the first question asked but the answer tells the least about the quality of the inspection. Fees are based according to size, age and various other aspects of the home. Inspection fees from a certified professional home inspector generally start under $300. An average price for a 2,000 square foot home nationally is about $350-$375. What you should pay attention to is not the fee, but the qualifications of your inspector. Are they nationally certified (passed the NHIE exam)? Are they state certified if required?
How long does the inspection take?
This depends upon the size and condition of the home. You can usually figure 1.2 hours for every 1,000 square feet. For example, a 2,500 square foot house would take about 3 hours. If the company also produces the report at your home, that will take an additional 30-50 minutes.
Do all homes require a home inspection?
Yes and No. Although not required by law in most states, we feel that any buyer not getting a home inspection is doing themselves a great disservice. They may find themselves with costly and unpleasant surprises after moving into the home and suffer financial headaches that could easily have been avoided.
Should I be at the inspection?
It's a great idea for you be present during the inspection - whether you are buyer, seller, or homeowner. With you there, the inspector can show you any defects and explain their importance as well as point out maintenance features that will be helpful in the future. If you can't be there, it is not a problem since the report you receive will be very detailed. If you are not present, then you should be sure to ask your inspector to explain anything that is not clear in the report. Also read the inspection agreement carefully so you understand what is covered and what is not covered in the inspection. If there is a problem with the inspection or the report, you should raise the issues quickly by calling the inspector, usually within 24 hours. If you want the inspector to return after the inspection to show you things, this can be arranged and is a good idea, however, you will be paying for the inspector's time on a walkthrough since this was not included in the original service.
Should the seller attend the home inspection that has been ordered by the buyer?
The seller will be welcome at the inspection (it is still their home) although they should understand that the inspector is working for the buyer. The conversation that the inspector has with the buyer may be upsetting to the seller if the seller was unaware of the items being pointed out, or the seller may be overly emotional about any flaws. This is a reason why the seller might want to consider getting their own inspection before listing the home.
Can a house fail a home inspection?
No. A home inspection is an examination of the current condition of your prospective home. It is not an appraisal, which determines market value, or a municipal inspection, which verifies local code compliance. A home inspector, therefore, cannot pass or fail a house. The inspector will objectively describe the home's physical condition and indicate which items are in need of repair or replacement.
What is included in the inspection?
The following list is not exhaustive. Not all of these may be in the inspection you get, but the inspector will be following a standardized checklist for the home:
· Site drainage and grading · Driveway · Entry Steps, handrails · Decks · Masonry · Landscape (as it relates to the home) · Retaining walls · Roofing, flashings, chimneys, and attic · Eaves, soffits, and fascias · Walls, doors, windows, patios, walkways · Foundation, basement, and crawlspaces · Garage, garage walls, floor, and door operation · Kitchen appliances (dishwasher, range/oven/cooktop/hoods, microwave, disposal, trash compactor) · Laundry appliances (washer and dryer) · Ceilings, walls, floors · Kitchen counters, floors, and cabinets · Windows and window gaskets · Interior doors and hardware · Plumbing systems and fixtures · Electrical system, panels, entrance conductors · Electrical grounding, GFCI, outlets · Smoke (fire) detectors · Ventilation systems and Insulation · Heating equipment and controls · Ducts and distribution systems · Fireplaces · Air Conditioning and controls · Heat Pumps and controls
· Safety items such as means of egress, TPRV valves, railings, etc.
Other items that are not a part of the standard inspection can be added for an additional fee: · Radon Gas Test · Water Quality Test · Termite Inspection (usually performed by a separate company) · Gas Line Leak Test (usually performed by the gas company) · Sprinkler System Test · Swimming Pool and Spa Inspection · Mold Screening (sometimes performed by a separate company) · Septic System Inspection (usually performed by a separate company) · Alarm System (usually performed by a separate company)
We recommend getting a Radon Test if your prospective home falls into an area of the country with known Radon seepage, since Radon gas produces cancer second only to cigarette smoking and can be easily mitigated by installing a vent system. We also recommend a water test to make sure you do not have bacteria in the water supply. Water can also be tested for Radon.
What is not included in the inspection?
Most people assume that everything is inspected in depth on inspection day. This misunderstanding has caused many a homebuyer to be upset with their inspector. The inspections we do are not exhaustive and there is a good reason for this. If you hired someone with licenses for heating and cooling, electrical, plumbing, engineering, etc. to inspect your house, it would take about 14 hours and cost you about $2000! It is much more practical to hire a professional inspector who has generalist knowledge of home systems, knows what to look for, and can recommend further inspection by a specialist if needed. Your inspector is also following very specific guidelines as he/she inspects your home. These are either national guidelines (ASHI - American Society of Home Inspectors, InterNACHI - International Association of Certified Home Inspectors) or state guidelines. These guidelines are carefully written to protect both your home and the inspector. Here are some examples: We are directed to not turn systems on if they were off at the time of the inspection (safety reasons); we are not allowed to move furniture (might harm something); not allowed to turn on water if it is off (possible flooding), and not allowed to break through a sealed attic hatch (possible damage). The downside of this practice is that by not operating a control, by not seeing under the furniture, and not getting into the attic or crawlspace, we will might miss identifying a problem. However, put into perspective, the chances of missing something serious because of this is quite low, and the guideline as it relates to safety and not harming anything in the home is a good one. There are other items that 95% of inspectors consider outside a normal inspection, and these include inspecting most things that are not bolted down (installed in the home) such as electronics, low voltage lighting, space heaters, portable air conditioners, or specialized systems such as water purifiers, alarm systems, etc.
What if there are things you can't inspect (like snow on the roof)?
It just so happens that some days the weather elements interfere with a full home inspection! There isn't much we can do about this either. If there is snow on the roof we will tell you we were unable to inspect it. Of course we will be looking at the eves and the attic, and any other areas where we can get an idea of condition, but we will write in the report that we could not inspect the roof. It is impractical for us to return another day once the snow melts, because we have full schedules. However, you can usually pay an inspector a small fee to return and inspect the one or two items they were unable to inspect when they were there the first time. This is just the way things go. If you ask the inspector for a re-inspection, they will usually inspect the items then at no extra charge (beyond the re-inspection fee).
Will the inspector walk on the roof?
The inspector will walk on the roof if it is safe, accessible, and strong enough so that there is no damage done to it by walking on it. Some roofs - such as slate and tile, should not be walked on. Sometimes because of poor weather conditions, extremely steep roofs, or very high roofs, the inspector will not be able to walk the roof. The inspector will try to get up to the edge though, and will also use binoculars where accessibility is a problem. They will also examine the roof from the upper windows if that is possible. There is a lot the inspector can determine from a visual examination from a ladder and from the ground, and they will be able to tell a lot more from inside the attic about the condition of the roof as well.
Should I have my house tested for Radon? What exactly is Radon?
In many areas of the country, the answer is a definite yes. You can ask your real estate agent about this or go on to the internet for a radon map of the country. Radon is a colorless, odorless, tasteless radioactive gas that's formed during the natural breakdown of uranium in soil, rock, and water. Radon exits the ground and can seep into your home through cracks and holes in the foundation. Radon gas can also contaminate well water.
Health officials have determined that radon gas is a serious carcinogen that can cause lung cancer, second only to cigarette smoking. The only way to find out if your house contains radon gas is to perform a radon measurement test, which your home inspector can do. Make sure the person conducting your test has been trained to The National Environmental Health Association (NEHA) or The National Radon Safety Board (NRSB) standards.What about a newly constructed home? Does it need a home inspection?
Yes! In fact, we find far more problems, some quite serious, in newly constructed homes than in homes that have been lived in for years. This is not due to your builder's negligence - he/she has done the best job they could with subcontractors and planning - it's just that there are so many systems in a home, that it is close to impossible to inspect everything, and correct it before the Certificate of Occupancy is issued. Then, for some reason, the subcontractors no longer want to work on the home, and final jobs and details are missed. We recommend getting several professional home inspections near the completion stages of the home to discover everything that should be corrected. If the house is still new but sitting for a while before sale, it's even more important to get a home inspection. We have seen water lines not hooked up, plumbing lines not hooked up, sewer lines not hooked up, vents not hooked up, and a variety of other serious but easily correctable problems!
I am having a home built. The builder assures me he will inspect everything. Should I have an independent inspector make periodic inspections?
Absolutely yes! No matter how good your builder is, he/she WILL miss things. They are so concerned with the house, they get so close to their work, as do the subcontractors, that important items can, and will be, overlooked. Have a professional inspector make at least 4-6 interim inspections. They will be worth their weight in gold.
What is the Pre-Inspection Agreement?
Most service professionals have a service agreement, and home inspection is no different. In fact, there is enough confusion about what a home inspection should deliver that the agreement is even more important. Some homeowners who get a home inspection expect everything in the home to be perfect after the repairs. This is not the case! Imagine getting a call from a homeowner a year later who says the toilet is not flushing - remember that the inspection is a moment in time snapshot. In the inspection agreement the inspector is clear about what the inspection delivers and the things that are not covered, as well as what you should do if you are not pleased with the services. We really think that by reviewing this before-hand you will understand much more about the inspection and be happier with the results. A home inspection does not guard against future problems, nor does it guarantee that all problems will be found.
What kind of report will I get following the inspection?
There are as many versions of a "report" as there are inspection companies. Guidelines dictate that the inspector deliver a written report to the client. This can range from a handwritten checklist that has multiple press copies without pictures and 4 pages long to a computer generated professionally produced report with digital pictures that is 35 pages long and can be converted to Adobe PDF for storage and emailing. Be sure to check with your inspector about the report he or she uses. We recommend the computer generated report, since the checklist is more detailed and easier for the homeowner/buyer/seller to detail out the issues with photographs. In this modern age, we feel the reports must be web accessible and e-mailable to match the technologies most of us are using.
There are some great things you can use the report for in addition to the wealth of information it simply gives you on your new home:
· Use the report as a checklist and guide for the contractor to make repairs and improvements or get estimates and quotes from more than one contractor.
· Use the report as a budgeting tool using the inspector's recommendations and the remaining expected life of components to keep the property in top shape.
· If you are a seller, use the report to make repairs and improvements, raising the value of the home and impressing the buyers. Then have a re-inspection and use this second report as a marketing tool for prospective buyers.
· Use the report as a "punch list" on a re-inspection and as a baseline for ongoing maintenance.
Will the report be emailable or available as an Adobe PDF file?
Yes. As discussed in the last question, you will probably want your inspector to be using the latest reporting technology.
What if I think the inspector missed something?
Inspectors are human, and yes, they do miss items. However, they routinely use advanced tools and techniques to reduce the possibility that they will miss something. This includes very detailed checklists, reference manuals, computer based lists, and a methodical always-done-the-same-way of physically moving around your home. That is one of the reasons that an inspector can miss an item when they get interrupted. The inspector will have a set way of resuming the inspection if this happens. If, in the end, something IS missed, call the inspector and discuss it. It may warrant the inspector returning to view something that you found. Remember, the inspector is doing the very best job they know how to do, and probably did not miss the item because they were lax in their technique or did not care.
What if the inspector tells me I should have a professional engineer or a licensed plumber or other professional contractor in to look at something they found? Isn't this "passing the buck"?
You may be disappointed that further investigation is required, but, believe us, your inspector is doing exactly what they should be doing. The purpose of the inspection is to discover defects that affect your safety and the functioning of the home; the inspector is a generalist, not a specialist. Our code of ethics as well as national and state guidelines dictate that only contractors that are licensed in their specialty field should work on these systems and areas. When they tell you that a specialist is needed, there may be a bigger, more critical issue that you need to know about. If you move into the home without getting these areas checked by a qualified specialist, you could be in for some nasty and expensive surprises. The inspector does not want to cause you any more expense or worry either, so when they do recommend further evaluation they are being serious about protecting you and your investment.
Will the inspector provide a warranty on the inspected items?
Most inspectors do not give the homeowner a warranty on inspected items. Remember, a home inspection is a visual examination on a certain day, and the inspector cannot predict what issues could arise over time after the inspection. However, some inspectors are now including a warranty from the largest home warranty company in America - American Home Warranty Corporation, as well as others, on the inspected items for 60 or 90 days. This is a very good deal, and the agreement can be extended after the initial period for a relatively small amount of money.
Do most inspection companies offer money back guarantees?
Most inspection companies do not offer a satisfaction guarantee nor do they mention it in their advertising. It's always a good thing if you can get extra services for no additional cost from your inspection company, and of course a satisfaction guarantee is an indication of superior customer service. You usually have to call your inspection company right after the inspection and viewing of the report to tell them you are not satisfied. If you are not happy with the services, you should talk to your inspector first and let him/her correct the issue(s) you are unhappy with first, as the inspector is trying to make an honest living just like the rest of us, and is not failing you on purpose.
What if my report comes back with nothing really defective in the home? Should I ask for my money back?
No, don't ask for your money back - you just received great news! Now you can complete your home purchase with peace of mind about the condition of the property and all its equipment and systems. You will have valuable information about your new home from the inspector's report, and will want to keep that information for future reference. Most importantly, you can feel assured that you are making a well-informed purchase decision.
What if the inspection reveals serious defects?
If the inspection reveals serious defects in the home (we define a serious defect as something that will cost more than 2% of the purchase price to fix) then pat yourself on the back for getting an inspection. You just saved yourself a ton of money. Of course it is disappointing, even heart wrenching, to find out that your well researched house is now a problem house, but you now know the facts and can either negotiate with the seller, or move on. You may want the home so much that it will be worth it to negotiate the price and then perform the repairs. Imagine, though, if you had not gotten the inspection - you would have had some very unpleasant surprises.
Can I ask my home inspector to perform the repairs?
You can, but if your inspector is ethical, he/she will refuse, and correctly so; it is a conflict of interest for the person who inspected your home to also repair it! Inspectors are specifically barred from this practice by licensing authorities, and it's a good practice - an inspector must remain completely impartial when he or she inspects your home. This is one reason you should have a professional home inspector inspect your home and not a contractor - the contractor will want the repair work and you are likely to not have an objective inspection from this person even though they mean well and are technically competent.
Does the Seller have to make the repairs?
The inspection report results do not place an obligation on the seller to repair everything mentioned in the report. Once the home condition is known, the buyer and the seller should sit down and discuss what is in the report. The report will be clear about what is a repair and what is a discretionary improvement. This area should be clearly negotiated between the parties. It's important to know that the inspector must stay out of this discussion because it is outside of their scope of work.
After the home inspection and consulting with the seller on the repairs, can I re-employ the inspector to come re-inspect the home to make sure everything got fixed?
You certainly can, and it's a really good idea. For a small fee the inspector will return to determine if the repairs were completed, and if they were completed correctly.
What if I find problems after I move into my new home?
A home inspection is not a guarantee that problems won't develop after you move in. However, if you believe that a problem was visible at the time of the inspection and should have been mentioned in the report, your first step should be to call the inspector. He or she will be fine with this, and does want you to call if you think there is a problem. If the issue is not resolved with a phone call, they will come to your home to look at it. They will want you to be satisfied and will do everything they can to do this. One way to protect yourself between the inspection and the move-in is to conduct a final walkthrough on closing day and use both the inspection report AND a Walkthrough Checklist to make sure everything is as it should be.